Terms for product returns:
- You must return the ordered products within 14 days of receiving
- The products must be unused and without damages
- Commission fee for handling returns is 21,90€
- For product returns, the customer is in charge of the return costs. Only door to door service (Express)
- Shipping costs are not refunded
For international orders sales are final and non-refundable. Once an order is placed, it cannot be canceled or returned. By placing an order, you acknowledge and agree to these terms.
Return address: QT Parts, Vasarakatu 8B, 37150 Nokia, Finland.
Pre order / made-to-order products
If the product you have ordered is a pre order or made-to-order item, it is not subject to the 14-day right of withdrawal or return under consumer protection laws, as the product is manufactured or sourced specifically based on the customer’s individual order.
If you wish to cancel your order before receiving the product, we will refund 50% of the total order amount.
This condition applies to the following product categories:
- Suspension
- Engine Tuning
- Engine Parts
- Exhaust Systems
- Fueling
- Turbochargers/superchargers
- Drivetrain
- ECE-approved Downpipes
All of the above products are manufactured or sourced individually based on the customer’s order, and therefore cannot be returned after delivery, unless the product has a manufacturing or material defect.
In the event of such a defect, the standard liability for defects as provided by consumer protection legislation shall apply.
